Fees And Charges Policy
Last
updated: October 29, 2019
We're keeping our
fares as low as possible whilst giving you the flexibility to add additional
services only if you need them.
Find all services
we offer listed below, with a clear explanation of why they exist and how you
pay for them.
Booking.
·
Administration fee, per booking – FREE
·
Credit / debit card transactions – FREE
We don't charge
you to pay by credit card.
Cards accepted: Visa (credit card), MasterCard (credit card)
·
Infant or children – regular price
Hostel safety regulations require us to respect certain cubic meters of oxygen
per room. So, in every room there are as many beds as the maximum number of
people that can be accommodated. This also applies to children, who, even if
they can share a bed with a parent, must still be counted according to the
maximum occupation required by law.
·
Government taxes – Not included
The city tax may
vary depending on the country or city and must be settled at the hostel.
·
Check-in at the hostel, per person – €3
Online check-in
is mandatory. An extra fee may occur if you have not checked-in prior arrival.
Changes and cancellations.
Our rates are
non-refundable (except set out in the terms and conditions). However, we
do understand that sometimes plans change and you may need to amend your
booking.
Our Customer
Services Team is there to help customers. Where it's possible to make changes
to your booking online we will apply an additional fixed charge on top of the
charges below.
·
Cancellations within 24 hours from
the moment of booking, per guest – €30
We will provide a
full refund minus an administrative charge.
·
Spelling mistakes & title changes –
FREE
If you make a
spelling mistake, (e.g. Mary to May, or Nick to Nicholas) or need to change a
title you can do this for no extra charge.
·
Name change - 60 days or less before
arrival, per guest – €30
If you would like
to transfer your booking to a different person, you can do so for a fee, but
without paying any price difference. This is cheaper to do further in advance.
·
Upper bed choice, per guest – €8
Subject to
availability
·
Loft bed choice, per guest – €6
Subject to
availability
·
Bottom bed choice, per guest – €8
Subject to
availability
·
Change bed and room upon arrival, per guest
- €10
Subject to
availability
·
Early check-in, per guest – €10
Subject to
availability – from 5 a.m. up until 11.00 a.m.
·
Late check-out, per guest – €20
Subject to
availability – up until 2.00 p.m.
·
Late check-out, per guest – €50
After 2 p.m.
Extra amenities.
Our
low fares include bed linen, pillow and blanket, unless stated otherwise.
We offer a number of services in addition to
our accommodation; you can purchase these additional services through our
website.
·
Traditional Italian Breakfast, per guest
per night – €2,70
1 choice of hot
drink and 1 croissant
·
Rich Traditional Italian Breakfast, per guest
per night – €5,50
1 choice of hot
drink, 1 croissant, rusks, choice of jelly and fruit juice
·
Left luggage, per piece per 24 hours €4
·
Bed linen and pillowcase change, per day
– €6
·
Towel set – €3
1 big towel and 1
small towel
·
Simply Home kit – €5,00
1 big towel, 1
small towel, soap, shower gel
·
Beauty Box – €6,00
1 shampoo, 1
conditioner, 1 soap, 1 pair of slippers
·
Parking per 24 hours – €15,00
Subject to
availability and at participating New Generation Hostels
Miscellaneous fees.
New Generation Hostel and the hostels
reserve the right to recover from any additional costs incurred as a result of
your misconduct, breach or non-compliance with relevant requirements.
·
Occupation of wrong bed – €12
·
Locker key (lost/not given back) Replacement – €20
·
Locker key broken inside lock – €80
The locker is burglar proof, in order to
open it, we will have to use the oxidation blade
·
Room key (lost/not
given back) Replacement – €20
·
Room key broken inside regular door
lock – €70
·
Room key broken inside Fire door lock –
€300
·
Keychain Replacement – €60
·
Smoking in the hostel, per guest – €250 to €2.500
Other than in
permitted areas
2. How To Contact Us.
If you have additional questions or comments, please contact us at contact.privacy@newgenerationhostel.com